If a member of your household depends on electrically operated life-support equipment, please let JCP&L know by calling 1-800-662-3115. Jersey Central Power & Light (JCP&L) will send you a form that must be completed and signed by your physician every year to verify that you have life-support equipment in your home.
When JCP&L receives your completed form, your name will be added to their critical care list. The list will be used during a power outage to contact all critical care customers by telephone if the outage may affect their electric service for more than 24 hours.
In addition, the list will be provided to county and municipal Offices of Emergency Management.
There is no charge for this service. It’s also important that life-support customers have a contingency plan, such as a battery backup.
If you have any questions about JCP&L Critical Customer Care Program, or to sign up, please call 1-800-662-3115.